Reference

Privacy Policy for Your 2q1 Account

This page explains what we collect when you open an account, how we use device, payment and message records, and when we may keep them for legal or…

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What This Policy Covers

2q1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the details needed to run your account, verify transactions, answer your requests and keep the service secure. That can include contact details, login data, device signals, payment references and messages you send to support. When you use UPI, Paytm, PhonePe or Google Pay,

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we may see confirmation references and status messages, while the payment rail and your bank handle their own records under their own terms. We keep some records after closure if we need them for audits, dispute handling, fraud checks or tax duties. If you ask for
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access, correction or deletion, we will review the request and respond where local law permits. If a record must stay, we will explain why and keep only what is required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Ways to Reach Us

If you want us to check what we hold, correct a detail, or ask about a privacy decision, reach us through the contact paths below.

HOW WE HANDLE

How We Handle Data

Privacy requests work best when you use your registered contact details and say exactly what you want changed.

Data Scope

We collect contact details, login signals, device data, payment references and the messages you send us.

Cookies

Cookies remember your session, language choice and basic site settings.

Security Checks

Before we share sensitive record details, we may ask for a verified email, phone or other proof that matches the…

Retention

We keep records only for the time needed to run the service, settle disputes, meet legal duties or complete security…

Change Requests

If you want a correction, send the exact field and the updated value.

Contact Handling

Every request is logged so we can track progress and reply in order.

Privacy Questions for Your Account

These answers cover the records linked to your account, how we use cookies, what happens when you ask for changes, and why some details may stay on file. If your request depends on local law, we will say what we can do and what we must retain. Use the contact paths above when you want a specific record checked or corrected.

We collect the details needed to create and secure your account, process requests and reply to messages. That usually includes contact details, login activity, device data and payment references, but only what is needed for the service.

Yes. Send the exact field and the updated value from your registered contact details. We will verify the request, make the change where allowed, and tell you if any record must stay for legal or security reasons.

Cookies mainly hold session and preference settings. They help us keep you signed in and remember language choices, but they are not meant to store full account records. You can clear them in your browser at any time.

When you use UPI, Paytm, PhonePe or Google Pay, we keep the transaction reference, status and related support messages for reconciliation and dispute handling. The payment provider and your bank may also keep their own records under their terms.

We keep records only as long as needed for account operation, legal duties, dispute handling and security checks. When the retention period ends, we delete or anonymise details that no longer have a valid purpose.

Send a clear request through the contact path below, use the email or phone on your account, and say what you want to access or remove. We will review it and respond where local law permits.

The same policy logic applies, but any access or eligibility point depends on local law and is available only where local law permits. If a request needs a different legal response, we will explain the limit.

Privacy Policy for Your 2q1 Account

Ways to Reach Us

How We Handle Data

Data Scope

Cookies

Security Checks

Retention

Change Requests

Contact Handling

Privacy Questions for Your Account

01 What do you collect when I open an account?

02 Can I ask for a correction?

03 Do cookies store my private data?

04 What happens to payment records?

05 How long do you keep my details?

06 How do I ask for access or deletion?

07 What if I am outside India?

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